FAQ's

Frequently Asked Questions on eCommerce site

 Frequently Asked Questions: <Will be displayed in FAQ section>

 My Account:

 1) Do I need an account to purchase a product?

  1. Yes, you will need an account to purchase a product. In order to add items to your shopping cart and make a purchase, you may create an account and you can enjoy value added features at our shop.
  2. To set up an account, go to ‘Register’ on the top right corner of the page  http:golkondacraftworks.com

 

 Guest User: Guest user can also purchase a product from the site using contact # and valid email id.

 Order:

2) How to order?

We have taken every care to ensure that your shopping experience at golkondacraftworks.com is designed to be convenient and intuitive. Here are a few basic steps involved in placing an order after logging into your account:

 Step 1 - Adding Items to your Shopping Cart

  1. When you are ready to add an item to your shopping cart, click on the ‘Buy now’ button.
  2. A small box will appear asking if you want to continue shopping or if you want to proceed to checkout. The blue button will allow you to continue shopping, while the orange button will proceed straight to the checkout process. If you change your mind and want to continue browsing you may do so at any moment during the checkout process.
  3. You can continue to add items to your shopping cart until you are ready to Checkout.

Step 2 - Reviewing and changing the items in your Shopping Cart

  1. You can review and/or change the items in your shopping cart at any time.
  2. To delete an item, simply click the ‘Delete’ button.
  3. Once you are satisfied with your order, you can proceed to the checking out process by clicking on “Checkout” on the Shopping Cart page. This takes you to the Checkout page.

Step 3 – Verify ‘billing’ and ‘delivery’ address

  1. You must enter the billing address in this step. In most cases, the billing address and delivery address may be the same.
  2. If your delivery address is different from the billing address, you must uncheck the box on right side and specify a different delivery address­­­
  3. You may also specify any special order comments you have in the ‘Order Comments’ box

Step 4 – Payment for the order

        If you have any comments or feedback regarding the order process, we value your opinions and would greatly appreciate hearing from you. Please email us at golkondacraft@yahoo.com .

 3) How do I know my order has been confirmed?

Once your payment has been successfully made, you will see the confirmation screen with your order number. Please note down the order number for future references (golkondacraftworks.com will also send a confirmation mail for your order, to the email address associated with your golkondacraftworks.com account). In this mail you will be provided with a unique Order ID with an expected time of delivery. Our team will verify the order and your order will be processed internally.

 4) Is it possible to order a product that is 'Sold Out'?

Unfortunately, if a product is marked as “Sold Out”, it means that it is not available for sale currently.

 Order Status:

5) How do I check the current status of my orders?

You can review the status of all orders that you have placed with us. To check the status of your pending orders, click on the “Login” link on the top right corner of the page and login to your account. After logging in, you may click on the “My Orders” link to view the status of all your orders. To view the status of a specific order, click on the “Order id”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.

 For Guest Users:

   Guest users can track their Orders, using Order # and email id to track the order.

 6) What do the different order statuses mean? 

  • Processing:Your order has been successfully placed and it is under processing.
  • Item Picked: Item Picked for Packing
  • Packing Done: Packing completed and ready for booking through India Post
  • Under Shipment: Your Order has been shipped out and is on its way to your delivery location
  • Out for Delivery: Order is Out for Delivery to the Customer.
  • Completed:Your order has been delivered at your specified delivery location.

 

7) How can I track the delivery of my order?

All Golkonda orders are delivered through India Post. Golkonda will share the Consignment Note # provided by India Post. User can track the consignment using India Post link for the Order.

 Shopping and Payment:

8) How do I make a payment for Golkonda purchase?

Golkonda offers multiple options to make payments for your order including via Credit Card, Debit Card and Net Banking. All Credit/Debit card details remain confidential and secure.

 9) How do I pay using a Credit/Debit card and is it safe?

We accept all VISA, MasterCard, both Indian and International. Customers must key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) to complete the payment flow. All Credit/Debit card details remain confidential and secure.

 10) Do you have EMI (Equated Monthly Installment) facility?

No. Currently we do not offer any EMI facility.

 11) Am I allowed to change the mode of payment?

No. Once you have made the payments, you cannot change to another mode.

 

Packaging, Shipping and Delivery:

12) How are items packaged?

All items are carefully packaged at our showroom so as to avoid any form of damage.

 13) What are the delivery charges for shipment of goods?

Golkonda provides free Packing and Forwarding on all Orders with in India. For international orders, Packing charges and shipping charges will be added to the total cost of the products before making the final payment for the order. Shipping charges for international orders will vary from country to country.

 14) What is the estimated delivery time? Golkonda to provide info on Intl shipment. Need further discussion with Postal dept for Intl shipment

The estimated time of delivery is between 7-10 working days for domestic orders and varies from country to country for international orders.

 15) How will the delivery be done?

Golkonda has tied up with India Post for delivery of its orders, domestic and International. Your order will be shipped through speed post, postal parcel service, and will be delivered to your doorstep by the postal department.

 16). Cancellation policy:

    Orders once placed on the site cannot be cancelled.

 

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Provide link to ‘T & C’ document for reference from this doc once finalized.

 To finalize this section after reviewing the Insurance policy

 17). Return Policy:

     a). Products once Sold will not be taken back and Amount will not be refunded.

     b). No Refund of money or replacement of products done, for unopened orders returned back to Golkonda.

 18). I wish to give my feedback on the Product? How do I do so?

Once you are registered as a user with us, you can review product and give a rating. Your reviews will be posted on the website.